Dealing with Difficult People (HBR Emotional Intelligence Series) Subclass Code_0ZC Ravenclaw … Twenty years ago

Ravenclaw … Twenty years ago these magical words and many more flowed from a young writer's pen

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Alex has a set of Enchanted cards

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Yang ada di hadapannya cuma Liyana

Dealing with Difficult People (HBR Emotional Intelligence Series) Subclass Code_0ZC Ravenclaw … Twenty years agoLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make